Frequently Asked Questions
Everything you need to know about ordering from sommelia.ch.
- How does the sommelier work?
- Our sommelier knows every wine in our collection — our tasting notes, our pairing philosophy, the producers, and the regions. Chat with it like you would with a knowledgeable friend. It remembers your preferences across conversations and personalises its recommendations over time.
- Where do you ship to?
- We currently ship within Switzerland.
- What if there is a problem with my order?
- If a wine arrives damaged or there is any issue with your order, please contact us at moritz@sommelia.ch and we will take care of it.
- How do I create an account?
- Click 'Sign in' in the top navigation. You can sign up with your Google account, GitHub, or email. An account lets you save your taste preferences, view order history, and get increasingly personalised recommendations.
- Are your prices in Swiss Francs?
- Yes, all prices on sommelia.ch are displayed in Swiss Francs (CHF).